EndNote and RefWorks
Following the Merger with the University, it is not possible for new RefWorks accounts to be created. Existing users of RefWorks will be supported by the University until October 2012, after which point they will have to migrate their data across to another platform such as Endnote.
EndNote is the best option for new users looking for reference management software, and Endnote is installed on all the ECA lab computers.
There is information about Endnote on the IS website here. Students may be interested in the EndnoteWeb service, details here. There are details of courses in using Endnote here, and self-teach documents here.